Q: Can I place an order without registering?
A:You can place an order directly without registering on our website. It is recommended that you register first and then purchase, so that you can check the order by yourself at any time from your personal account.
Q: If I didn't register before placing an order, how can I find my order information after registering?
A:If you purchased items as a guest (i.e., not registered), you can obtain your order information in two ways:
Please check the email address provided in your shipping address for your order notification email.
For any after-sales issues, please feel free to contact our customer service. We offer email, online chat, and telephone customer service for your selection.
Q: How can I apply for a return or refund?
A:Step 1: Contact Customer Service to Communicate for Return
Contact our customer service team and explain the reason for the return/refund.
Step 2: Await Application Approval
If the order has not yet been shipped, the approval process may take up to 24 hours. For orders that have already been shipped, we do not support returns during the process.
Step 3: Prepare Package and Provide Return Tracking Information
Once your return/refund request is approved, you will receive an automated message containing return instructions. Please follow the return instructions to complete the return.
Step 4: Receive Package and Refund
After receiving the returned goods, we will refund the amount to the original payment account within 3 business days. A refund confirmation email will be sent to your registered email address.
Q: How can I change the size, color, unit(s) of my order?
A: After an order has been accepted, we are unable to make any changes to any existing order. Please contact us via Live Chat (Monday through Friday 0：00 AM to 8：00 AM ， 9：00 AM to 12：00 PM PST), email us at support@nortiv8.com, or by calling +1 833-610-1816(Monday through Friday 9:00 AM to 5:00 PM PST.) We may be able to cancel the order and begin a new order. If the order has already began to process, no changes can be made and a return request will need to be initiated upon delivery.
Q: How can I track my order?
A:You can contact our customer service email: service@thefirstyoung.com to obtain shipping information, or check your shipment by entering your order number on website https://www.17track.net/en.
Q: I received my order but I received the wrong item/defective item. What do I do?
A: Please contact us via email us at service@thefirstyoung.com, or by calling +1 8302726305(Monday through Friday 9:00 AM to 5:00 PM PST). Please be ready to provide your order number and a brief description of the issue. A representative will help to resolve the problem.
Q: How can I contact you?
A: Contact us via phone at +1 8302726305(Monday through Friday 9:00 am to 5:00pm PST) or email us at service@thefirstyoung.com